Returns, Payments & Shipping
Exchanges & Returns
When you buy from us, we want you to love what you get – so you can ignite your inner SparkFire. So if for any reason you are not happy with your SparkFire purchase, let us know and you can send it back to us within 30 days of shipment date for an exchange or refund. No questions. No hassles. No kidding.
Contact us at firstname.lastname@example.org
Our Shipping Address:
SparkFire Active, LLC
151 Ted Turner Dr. NW, Box #36
Atlanta, Georgia 30306
Shipping – US and International
We offer free shipping on $49+ orders within the continental US.
We love to fan the flame of our SparkFire Tribe around the world, so we have two shipping options for shipping outside the continental US – Priority Shipping, which is a little more expensive (ranging from $30-$45) but arriving sooner, or First Class shipping, which is less expensive (ranging from$10-$15) but will take a bit longer to receive.
Methods of Payment
We accept Visa, Mastercard, Discover and American Express. We also process payments via PayPal.
Order Confirmation & Status
Once your order has been placed, you will receive an order confirmation email with all your order details. If you do not receive this email, please contact us at email@example.com we can check on your order status.
If we have the items in stock, we ship your order within 7-10 days. We carefully hand package and wrap each order, so when it arrives and you open it, there creates a special SPARK (no, nothing that will actually create real flame!).
If an item is back-ordered, we promise that we are working to get it to you as fast as possible. We provide estimated dates when backorders will be filled, but it should not be more than 2 weeks to fill your order.
The SparkFire Active LLC web servers utilize industry-standard 128-bit SSL certificates. 128-bit SSL is currently the strongest browser-supported encryption available, and is the standard within the banking, financial and online e-commerce industries.
If you have any questions or suggestions, please feel free to email any time - firstname.lastname@example.org